FAQ
Where do you ship, and how much does it cost?
We deliver across Oceania, North America, Europe and West Africa. Shipping is tracked and free on all orders.
How long will my order take?
Orders are processed in 1–3 business days and delivered within 7–14 business days. You will see estimated delivery dates at checkout, and we email you a tracking link when your order ships.
Which payment methods do you accept?
The methods shown at checkout, including major cards, Shop Pay, Apple Pay and Google Pay.
Can I return an item?
If an item arrives damaged, defective or incorrect, contact us via our Contact page within 14 days of delivery with a photo of the problem, and we will replace it or refund you. We do not offer change-of-mind returns. Nothing in our policy limits your statutory consumer rights. Full details are in our Refund Policy, linked in the footer.
Is there a discount right now?
Yes — the 11.11 Opening Sale gives an extra 11% off the Pre-Christmas Sales collection with code ELEVEN11, until 18 November 2026.
What is inside a press-on nail set?
Each set contains 10 press-on nails, adhesive tabs, a nail file and a cuticle pusher. Our sets use adhesive tabs — no liquid glue is included or needed.
Which tights size should I choose?
L fits 40–70 kg, XL fits 60–90 kg and 2XL fits 80–110 kg. If you are between sizes, we recommend the larger size for the most comfortable fit.
How do the LED light bars install?
No wiring and no drilling: the bars are magnetic and come with adhesive magnetic strips, so they stick on in minutes. They are USB-rechargeable and switch on automatically when they sense motion.
Do you ship outside Europe?
Yes — we deliver across Oceania, North America, Europe and West Africa, with free tracked delivery throughout our delivery regions. New regions are added only once we can serve them properly.
How do I contact you?
Email us at hello@tasmantradingco.com or contact us via our Contact page — we reply within 1–2 business days.
Do you offer a welcome discount?
Yes — subscribe to our emails and you'll get $5 off storewide on your first purchase. We add it to your customer account automatically; just make sure you're signed in to your account at checkout so your $5 off can be applied.